Privacy Policy

This Privacy Policy describes how personal information is collected, used, and shared when you visit or make a purchase from grosav.com (the "Site") or use Grosav applications, including Grosav Rider.

Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some cookies installed on your device. As you browse the Site, we may collect information about the web pages or products you view, the websites or search terms that referred you to the Site, and how you interact with the Site. We refer to this automatically collected information as "Device Information".

We collect Device Information using the following technologies:

Cookies: Cookies are data files placed on your device or computer and often include an anonymous unique identifier. For more information about cookies and how to disable them, visit https://www.allaboutcookies.org.
Log Files: Log files track actions occurring on the Site and collect data including your IP address, browser type, Internet service provider, referring and exit pages, and date and time stamps.
Web Beacons, Tags, and Pixels: These electronic files may be used to record information about how you browse the Site.

When you make or attempt to make a purchase through the Site, we may collect information including your name, billing address, shipping address, payment information, email address, and phone number. We refer to this information as "Order Information".

Depending on the services you use, we may also collect account information, contact details, order information, delivery information, device information, and location information as described below.

When we refer to "Personal Information" in this Privacy Policy, we mean Device Information, Order Information, and other personal information described in this policy.

Location Data Collection and Use

Grosav Rider may access and collect your device's location information, including precise location data obtained through GPS and other location services, when you grant the required location permissions.

Why We Collect Location Data

Location information is used to support delivery-related operations, including:

Helping riders locate store, restaurant, customer, pickup, and drop-off locations.
Supporting delivery assignments and coordinating deliveries.
Providing location updates for active deliveries where live tracking is enabled.
Helping authorized Grosav personnel and relevant parties coordinate delivery fulfilment.
Investigating delivery-related issues and maintaining the security and reliability of delivery operations.

When Location Data Is Collected

When you grant location permission, Grosav Rider may access your location while you use the App for delivery-related functionality.

If the App requests and you grant background location permission, the App may also collect location information when it is running in the background, minimized, or when your device screen is locked. This may be necessary to support live location updates and coordination during active deliveries.

Location collection depends on the permissions granted, the features being used, and the App's operation. We do not claim that location is collected continuously when the relevant feature or permission is not active.

How Location Data Is Used and Shared

Location information may be processed by Grosav systems and authorized service providers to operate delivery services. Where necessary for an active delivery, relevant location or delivery status information may be made available to authorized personnel, participating stores, or customers to support delivery coordination and tracking.

We do not sell your precise location information. We use location information for the delivery-related purposes described in this Privacy Policy and other purposes disclosed to you when applicable.

Location Permissions and Your Choices

You can manage location permissions through your Android device settings. Depending on your device and Android version, you may be able to allow location access only while using the App or grant additional background access.

Disabling location permission may prevent certain features, such as location-based delivery coordination or live delivery tracking, from working correctly.

How Do We Use Your Personal Information?

We use Order Information to fulfil orders placed through the Site, including processing payments, arranging shipping, and providing invoices or order confirmations. We may also use this information to:

Communicate with you.
Screen orders for potential risk or fraud.
Provide information or advertising about our products or services when consistent with your preferences and applicable requirements.
Provide customer support and manage delivery-related issues.

We use Device Information to help screen for potential risk and fraud, particularly through IP addresses, and to improve and optimize the Site. For example, we may generate analytics about how customers browse and interact with the Site and assess the effectiveness of marketing and advertising campaigns.

We use location information in Grosav Rider for the delivery-related purposes described in the "Location Data Collection and Use" section.

We may also disclose Personal Information when necessary to comply with applicable laws and regulations, respond to lawful requests for information, protect our rights, or help prevent fraud and security incidents.

Behavioural Advertising

Where applicable, we may use Personal Information to provide targeted advertisements or marketing communications that may be of interest to you. For more information about targeted advertising, visit the Network Advertising Initiative's educational page:

https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work

You can review advertising preferences using the following links, where available:

Data Sharing

We may share Personal Information with authorized service providers who help us operate our website, applications, payment processing, delivery services, hosting, analytics, and customer support.

For delivery operations, relevant order, contact, location, or delivery status information may be shared with authorized parties when necessary to complete and coordinate an order.

We may also disclose information when required by law, to respond to lawful requests, or to protect our rights, users, and services.

Data Retention and Security

We retain Personal Information for as long as reasonably necessary to provide our services, complete orders and deliveries, provide customer support, maintain business records, resolve disputes, prevent fraud, and meet applicable legal obligations.

Location information is retained only for as long as reasonably necessary for the delivery-related purposes described in this policy and applicable operational or legal requirements.

We take reasonable measures designed to protect Personal Information against unauthorized access, alteration, disclosure, or destruction. However, no method of electronic storage or transmission can be guaranteed to be completely secure.

Do Not Track

Please note that we do not alter the Site's data collection and use practices when we see a Do Not Track signal from your browser.

Your Rights

Depending on your location and applicable law, you may have the right to request access to, correction of, or deletion of your Personal Information. You may also have other rights regarding how your information is processed.

To make a privacy-related request, contact us using the details provided in the "Contact Us" section below.

International Data Transfers

Your information may be processed or stored in countries other than the country in which you reside, depending on the service providers and systems used to operate our services. Where required, we take appropriate steps to protect information transferred across borders.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services, or operational, legal, or regulatory requirements. Any updated version will be published on this page with the revised effective date where appropriate.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint or privacy request, please contact us by email or mail using the details below:

Company Name: GROSAV ECOMMERCE OPC PVT LTD
Email: contact@grosav.com
Address: Ratnagiri, Maharashtra, India - 415612
Website: https://grosav.com